RETURNS & EXCHANGES
Customer care
We have a 14 days return policy.
We will give you a refund by the same payment method you used within 14 days after your returned item(s) is received. Items returned after these 14 days have passed, will not be accepted and therefore, the order amount will not be refunded.
We ask that items are returned clean, unworn and with all their tags attached. Our garments are delicate, so please try them on with care. If you experience any damage to the garment, before its even worn, please contact us immediately. Garments that are not in a condition suitable for resale will not be accepted (i.e. used, washed, soiled or damaged).
If an order is returned after these 14 days, without it being approved by byTiMo, it will not be accepted.
Please note that all cost regarding shipping is non-refundable.
Returns with DHL & Posten
Please make sure that the product is in the exact same condition as when received and that the tag is attached. If you are unsure whether your return will be accepted simply contact us with your inquiry to webshop@bytimo.com.
Follow the steps on the return label that you received with the order and send it back to us. You can also deliver the package yourself to our Concept Store, located in Bogstadveien 30, 0355 Oslo, Norway. (The shipment must be delivered back to us within 14 days.)
Please note that the customer is responsible for the goods until it has been delivered to the Shipping company or delivered to the service point. Always keep the shipment receipt and tracking number for proof of shipment.
Additionally, all cost regarding return shipments has to be covered by the buyer. This cost will be withdrawn when refunding the item(s). The amount is listed on the return slip, and may vary based on the shipping method and country.
Sales:The same rules apply during the sales period.
Non-Returnable products:
Hand creams & Soaps: Due to hygiene and safety reasons, hand creams and hand soaps are not eligible for returns or exchanges unless they are damaged or defective upon arrival.
Fabric: Fabric that has been cut by the meter is considered a custom order and is not eligible for returns or exchanges.
Exchange Policy for Christmas Gifts
Gifts purchased in-store:
You’re welcome to exchange gifts purchased at our stores at any of our locations.
Just bring the gift receipt along with you.
Exchanges can be made for another item or store credit, but not for a refund.
Exchange deadline: January 7th, 2025
Gifts purchased online:
If you’re near one of our Concept Stores in Oslo, we’d love to welcome you for an in-person exchange.
If you’re further away, simply send us an email letting us know you’d like to exchange your gift, and we’ll guide you through the process. We’ll even hold the item you want to exchange for until we receive the original gift.
Please note, refunds can only be issued to the original purchaser.
Extended exchange/return deadline for Christmas gifts: January 7th, 2025
Contact us
Call us on +47 922 81 414
Our Customer Service line is open all business days between:
09:00-12:00 & 12:30-17:00
Alternatively you can always send us an email, and we will get back to you as soon as possible.
Inquiries about returns: returns@bytimo.com
All other questions: webshop@bytimo.com