Customer care

We have a 14 days return policy.

We will give you a refund by the same payment method you used within 14 days after your returned item(s) is received. Items returned after these 14 days have passed, will not be accepted and therefore, the order amount will not be refunded.

We ask that items are returned clean, unworn and with all their tags attached. Our garments are delicate, so please try them on with care. If you experience any damage to the garment, before its even worn, please contact us immediately. Garments that are not in a condition suitable for resale will not be accepted (i.e. used, washed, soiled or damaged). 

If an order is returned after these 14 days, without it being approved by byTiMo, it will not be accepted. 

Please note that all cost regarding shipping is non-refundable.

Returns with DHL & Posten

  • Please make sure that the product is in the exact same condition as when received and that the tag is attached. If you are unsure whether your return will be accepted simply contact us with your inquiry to

  • Follow the steps on the return label that you received with the order and send it back to us. You can also deliver the package yourself to our Concept Store, located in Bogstadveien 30, 0355 Oslo, Norway. (The shipment must be delivered back to us within 14 days.)

Please note that the customer is responsible for the goods until it has been delivered to the Shipping company or delivered to the service point. Always keep the shipment receipt and tracking number for proof of shipment.

Additionally, all cost regarding return shipments has to be covered by the buyer. This cost will be withdrawn when refunding the item(s). The amount is listed on the return slip, and may vary based on the shipping method and country.

Sales:The same rules apply during the sales period.

Fabrics: No return and exchange possible on fabrics. All fabrics who are cut to the ordered size will not be accepted in return.

Contact us

Call us on +47 922 81 414

Our Customer Service line is open all business days between:
09:00-12:00 & 12:30-17:00

Alternatively you can always send us an email, and we will get back to you as soon as possible.

Inquiries about returns:
All other questions: